Expert Business Integration (Configuration Management) - Nxcn-1406

Position Overview

We are seeking an experienced Expert Business Integration Specialist with a strong background in IT Configuration Management, Database Administration, IT Service Management, and Technical Project Management.

The successful candidate will be responsible for planning, implementing, managing, and continuously improving configuration management systems and databases within a complex digital transformation environment.

This role requires expertise in Configuration Management Databases (CMDB), database migration, version control, schema management, and ITIL-based service management processes.

The position also involves coordinating technical projects, supporting system operations, optimizing processes, and communicating complex technical concepts to different stakeholders.

Key Responsibilities

• Design, establish, and administer a Configuration Management Database (CMDB) supporting ITIL-based service management processes.
• Configure and maintain configuration management systems, product libraries, and access permissions.
• Initialize, manage, and maintain products and product configurations according to defined requirements.
• Ensure consistent configuration deployment across development, testing, and production environments.
• Plan and execute database migrations, upgrades, and system optimization activities.
• Manage database schemas, version control, and configuration consistency across multiple environments.
• Monitor and analyze IT system performance, operational processes, and service quality.
• Define, implement, and evaluate Key Performance Indicators (KPIs).
• Prepare technical documentation, configuration management specifications, and operational reports.
• Identify opportunities for continuous improvement in configuration management systems, processes, and documentation.
• Independently manage technical work packages and coordinate internal IT projects.
• Support IT migration projects from initial planning through implementation and go-live.
• Analyze and resolve complex database queries and configuration-related issues.
• Coordinate with technical teams, project managers, and relevant stakeholders.
• Conduct technical workshops, user training, and knowledge-transfer sessions.
• Prepare and deliver technical presentations tailored to different audiences.
• Ensure stable, reliable, and future-proof IT system operations.

Required Qualifications

Education & Professional Background

• Completed degree in Computer Science, Information Technology, Business Informatics, or a comparable IT-related discipline.
• Alternatively, completed vocational training in an IT-related profession with relevant professional experience.
• Strong understanding of IT Service Management, configuration management, and enterprise IT infrastructure.
• Proven experience in database administration, migration, and configuration management.

Mandatory Certifications & Technical Qualifications

Certificates with an expiry date must remain valid at the time of submission. Equivalent qualifications may be accepted where appropriately demonstrated.

• ITIL Foundation certification or an accepted equivalent.
• Relevant project management qualifications and certifications, such as:
• Project Management Professional (PMP)
• PRINCE2
• Scrum

Technical Skills

• Configuration Management Database (CMDB) administration.
• ITIL-based IT Service Management processes.
• Oracle and SQL database administration.
• Database modeling, migration, and optimization.
• Database schema management and version control.
• Configuration management across development, testing, and production environments.
• IT monitoring, performance analysis, and KPI reporting.
• Technical project management and IT migration planning.
• Process documentation and continuous improvement.
• Technical presentations, user enablement, and stakeholder communication.

Professional Experience Requirements

1. IT Service Management & Database Modeling

• At least 2 years of relevant experience following completion of an IT-related university degree, or
• At least 5 years of relevant experience following completion of IT vocational training.
• Practical experience with ITIL-based service management processes and database modeling, including SQL.

2. CMDB & Database Administration

• Experience administering, migrating, and developing complex configuration management databases.
• Strong knowledge of version control, schema management, and consistent configuration deployment.
• Demonstrable operational experience as a Database Administrator within the last 5 years.
• At least 2 years of practical database administration experience within the last 3 years.

3. IT Project Implementation & Operations

• Experience implementing IT subprojects within agreed timelines and quality requirements.
• Practical involvement in database migration planning, implementation, and go-live activities.
• Experience resolving database-related issues and supporting operational IT environments.

4. Configuration Management Concepts

• Experience developing specifications, technical concepts, and implementation approaches for configuration management.
• Ability to translate operational requirements into structured technical solutions.

5. Database Migration & Technical Project Management

• Practical experience with database migration projects.
• Experience coordinating technical IT projects, managing dependencies, and supporting successful project delivery.

6. User Enablement & Technical Presentations

For experience categories 3–6, the required duration is likewise 2 years following an IT-related degree or 5 years following relevant IT vocational training.

Relevant experience must be continuous, substantial, and demonstrable, rather than limited to occasional project involvement.

• Experience delivering technical presentations and user training.
• Ability to communicate complex technical information clearly to different audiences.
• Experience supporting customers or internal stakeholders during technical implementation projects.

Language Requirements

• German: Minimum C1 (CEFR).
• English: Minimum B1 (CEFR).
• Ability to communicate technical concepts clearly in both written and spoken form.

Personal Competencies

• Excellent teamwork and interpersonal communication skills.
• Professional and confident communication with stakeholders.
• Strong analytical thinking and structured problem-solving abilities.
• Ability to work independently and take responsibility for technical activities.
• Strong organizational and project coordination skills.
• Ability to communicate complex application and system topics in an understandable manner.
• High attention to detail, quality, and process consistency.
• Proactive approach to continuous improvement.
• Flexibility and adaptability in complex IT environments.

Additional Requirements

• Remote Work: Approximately 40% of working time.
• Business Travel: Willingness to travel up to 30% of working time.
• Security Clearance: Eligibility for a German SÜ1 security clearance may be required.
• Security & Export Control: Compliance with applicable project-specific security and export-control requirements.
• Candidates must provide nationality information where required for security eligibility assessment.

Application Documentation

Candidates should provide

Project references should include the industry, project title, project description, duration of involvement, and a detailed explanation of responsibilities.

• An up-to-date CV with detailed professional experience.
• Relevant education and certification records.
• Project references demonstrating practical database administration, configuration management, and migration experience.
• Evidence of language proficiency.
• Confirmation of travel availability and security-screening eligibility.

Ideal Candidate Profile

The ideal candidate is an experienced IT Configuration Management and Database Administration Specialist with strong ITIL knowledge and a proven background in complex enterprise IT environments.

They possess hands-on experience in CMDB administration, Oracle/SQL databases, database migrations, version control, schema management, and technical project delivery.

They combine technical expertise with excellent communication, coordination, and presentation skills and can independently manage complex configuration management activities while ensuring reliable IT operations and continuous process improvement.