System Engineer (IT Monitoring Infrastructure) Nxcn-1408

Position Overview

We are seeking an experienced System Engineer to support the installation, operation, maintenance, and continuous improvement of secure IT monitoring infrastructure within a highly regulated and security-sensitive environment.

The successful candidate will be responsible for maintaining reliable monitoring systems, deploying monitoring agents, managing software updates, providing application support, and resolving technical incidents.

The position requires strong expertise in IT infrastructure monitoring, Linux (RHEL), Microsoft Windows Server, and ITIL-based service management processes.

Experience with Checkmk and Python programming is highly desirable.

Key Responsibilities

• Install, configure, operate, and maintain secure IT monitoring infrastructure in accordance with applicable information security requirements.
• Deploy, configure, and maintain monitoring agents across IT infrastructure components.
• Plan, test, and install software updates and patches for monitoring systems.
• Provide technical application support for the monitoring tools in use.
• Receive, analyze, troubleshoot, and resolve technical incidents within First-Level and Second-Level Support.
• Perform root cause analysis and implement appropriate corrective measures.
• Create, maintain, and update operational documentation, system configurations, and technical procedures.
• Process and implement changes in accordance with established IT Change Management procedures.
• Support Problem Management activities and contribute to the resolution of recurring technical issues.
• Monitor infrastructure performance and support the reliable operation of monitoring systems.
• Collaborate with internal IT teams and stakeholders to ensure operational stability and efficient incident resolution.
• Contribute to the continuous improvement of monitoring operations and IT service processes.

Requirements

Education & Professional Qualifications

• Completed bachelor's degree in Computer Science, Information Technology, Business Informatics, or a comparable IT-related discipline.
• Alternatively, completed recognized vocational training in an IT-related profession.
• Candidates without a formal IT qualification must demonstrate at least 5 years of relevant professional experience in an IT environment.
• Strong understanding of IT infrastructure operations, monitoring systems, and incident management.
• Knowledge of IT Service Management processes based on ITIL standards.

IT Service Management Qualification

• ITIL Foundation (Version 3 or Version 4) or equivalent demonstrated IT service management knowledge.
• Relevant certifications, training records, or documented practical experience may be accepted as evidence.

Technical Skills

IT Infrastructure Monitoring

• Strong experience installing, configuring, administering, and operating enterprise IT monitoring infrastructure.
• Practical experience with monitoring tools, preferably Checkmk.
• Knowledge of monitoring agents, infrastructure monitoring processes, and operational troubleshooting.
• Ability to maintain monitoring systems in security-sensitive IT environments.

Operating Systems

• Strong knowledge of Red Hat Enterprise Linux (RHEL) and other Linux server environments.
• Good knowledge of Microsoft Windows Server operating systems.
• Experience troubleshooting, maintaining, and updating enterprise server environments.

Programming & Automation

• Python programming knowledge is desirable.
• Ability to use scripting or automation techniques to support monitoring and infrastructure operations.

IT Operations & Support

• Experience in First-Level and Second-Level IT Support.
• Knowledge of Incident Management, Change Management, and Problem Management processes.
• Experience testing and installing software updates.
• Ability to prepare and maintain structured technical and operational documentation.

Professional Experience Requirements

1. IT Monitoring Infrastructure

Minimum 3 years of professional experience in

• Operating and maintaining IT monitoring infrastructures.
• Installing and configuring monitoring systems and agents.
• Supporting monitoring operations and resolving technical incidents.
• Working with enterprise monitoring solutions, preferably Checkmk.

2. Linux & Microsoft Server Administration

Minimum 3 years of professional experience with

• Linux server operating systems, particularly RHEL.
• Microsoft Windows Server environments.
• Server administration, maintenance, troubleshooting, and software updates.

3. Python Programming – Desirable

Relevant professional experience must be continuous, substantial, and demonstrable through regular responsibilities rather than isolated assignments.

• Approximately 3 years of Python programming experience is desirable.
• Experience using Python for IT operations, scripting, or automation is advantageous.

Language Requirements

• German: Minimum C1 (CEFR) – Mandatory
• English: Minimum B1 (CEFR) – Mandatory
• Ability to communicate technical information clearly in both written and spoken form.
• Language proficiency must be supported by appropriate documentation, certification, or self-declaration where accepted.
• Formal language certification is not required for native speakers.

Personal Competencies

• Strong teamwork and collaboration skills.
• Professional, respectful, and service-oriented communication.
• Ability to explain technical issues clearly to colleagues and stakeholders.
• Analytical thinking and structured troubleshooting skills.
• Independent, reliable, and responsible working style.
• High attention to detail and operational quality.
• Ability to prioritize incidents and technical activities effectively.
• Flexibility and adaptability in complex IT environments.
• Commitment to maintaining secure and reliable IT operations.

Working Conditions

• Employment Type: Full-time
• Remote Work: Approximately 40–50% of working time
• Business Travel: Up to 5% of working time
• Willingness to work in security-sensitive IT environments.
• Compliance with applicable operational security requirements and internal IT procedures.

Additional Requirements

Security Clearance & Compliance

• Security Clearance: Eligibility for German SÜ2 security clearance is required.
• Candidates must be willing and eligible to undergo the applicable security screening process.
• Nationality information must be provided where required for security eligibility assessment.
• Compliance with applicable security regulations and project-specific restrictions is mandatory.

Required Application Documents

Candidates should provide

• An up-to-date CV detailing relevant IT infrastructure and monitoring experience.
• Evidence of an IT-related degree, vocational qualification, or equivalent professional experience.
• ITIL Foundation certification or evidence of equivalent knowledge and experience.
• Documentation confirming relevant experience with IT monitoring infrastructure, Linux, Microsoft Server, and, where applicable, Python.
• Evidence of German C1 and English B1 proficiency.
• Relevant employment certificates, project references, or self-declarations where accepted.

Ideal Candidate Profile

The ideal candidate is an experienced System Engineer or IT Monitoring Specialist with a strong background in enterprise IT infrastructure operations, monitoring systems, and server administration.

They possess at least 3 years of hands-on monitoring infrastructure experience, preferably with Checkmk, alongside solid knowledge of Linux (RHEL), Microsoft Windows Server, and ITIL-based service management.

Experience with Python scripting, incident resolution, software updates, and technical documentation is advantageous.

The successful candidate combines technical expertise, strong problem-solving abilities, and effective communication skills to ensure the stable and secure operation of enterprise IT monitoring infrastructure.